Last Updated: October 17, 2023
PURPOSE OF THE POLICY
ACCEPTANCE AND APPLICATION
COLLECTION OF PERSONAL INFORMATION
Artopex collects personal information only when it is necessary for a specific purpose, transparently, and with the valid consent of the individuals concerned, except in cases where consent is not required under the law.
In addition to online forms on the website, Artopex may also collect personal information through forms, phone interviews, opinion surveys, or questionnaires, at different times, for example when you:
- Are a Customer: Opening an account on our ERP system, accessing and transacting with our online ordering systems.
- Are an Employee: Opening an employee file with access to salary information, group insurance, medical information, and work-related incidents/accidents.
- Browse the website (through general access or via the Member Zone);
- Submit a comment or question via the website through any means of communication or via social media;
- Consent to receive marketing communications through any means of communication;
- Respond to a survey, poll, or participate in a contest on the website or via social media;
- Want to obtain on-demand services;
- Transmit to Artopex any document containing Personal Information;
- Apply for a job at Artopex;
- Contact the customer support team.
Depending on the situations, you may be asked to provide the following personal information:
- Your name;
- Your contact information (e.g., email, address, phone number);
- Any information regarding your use of the website;
- Any other necessary information.
During financial transactions (purchase of furniture or sale of goods and services):
- Financial or banking information such as your transit number, check specimen, credit card number, or any other financial information.
When hiring as an employee:
- Your date of birth;
- Your social insurance number, your driver's license number;
- Any information about your professional or personal situation;
- Any document verifying your identity.
PURPOSES OF COLLECTION
Depending on the situations, the purposes of collecting personal information may include:
- To provide, maintain, execute, and improve services;
- To conduct research, development, and produce statistics, including to improve the customer or employee experience and understand your needs;
- To perform internal operations, including, for example, preventing fraud and abuse of our services, resolving software and operational issues, conducting data analysis, tests, and research, and monitoring and analyzing usage and activity trends;
- To send you our newsletter or any other communication that might interest you, including information about products, services, promotions, as well as news.
Artopex ensures that valid consent is obtained from the individuals concerned before using or disclosing personal information, unless a specific situation allows doing so without consent.
Additionally, the collected information may be used or disclosed when necessary to enforce the terms of an agreement between you and Artopex or to protect the rights, property, or safety of a person or entity, or as required by law, especially in response to a request from competent government authorities.
PROMOTIONAL MESSAGES OR EMAILS
You can choose not to receive or to stop receiving promotional messages or emails from Artopex by indicating your refusal at the outset or later by following the instructions mentioned at the bottom of such messages or emails. If you unsubscribe, Artopex will stop sending you promotional messages or emails and will only contact you for the sole purposes necessary for the services you have requested or within the limits of ongoing business relationships.
DURATION OF RETENTION OF PERSONAL INFORMATION
Artopex retains the collected personal information for the minimum period required by legal and regulatory deadlines. Once the retention periods have expired, documents containing personal information are securely, completely, and definitively destroyed, whether they are in paper or electronic format.
For a serious and legitimate purpose, Artopex may anonymize the personal information it holds instead of completely destroying it. Anonymization has the effect of definitively, irreversibly, and permanently breaking the link between the information and your identity. If applicable, Artopex undertakes to respect recognized best practices for anonymization.
STORAGE LOCATIONS AND BACKUP ABROAD
COMMUNICATION AND ACCESS TO YOUR PERSONAL INFORMATION BY EMPLOYEES OR THIRD PARTIES
Artopex does not sell or rent the collected personal information.
It may happen that your personal information is disclosed to third parties, but only with your consent or as allowed by law, for example:
- Service Providers: Artopex may disclose personal information to suppliers with whom it does business when such disclosure is necessary for the performance of the contract or the provision of the service by the supplier. Artopex ensures that the written contract entered into contains the required commitments from the supplier regarding the protection of the communicated personal information.
Artopex mandates and works with third parties, other companies, and/or individuals in business, to perform functions on its behalf or to obtain various products or services, for example, to develop software applications and/or database functions or to send communications.
- Study, Research, or Production of Statistics: Artopex may disclose personal information to third parties to conduct a study, research, or produce statistics, particularly for machine learning, advertising, or marketing purposes. Any personal information disclosed for these purposes is previously depersonalized and separated from the identity of the person concerned.
- Business Transactions: Artopex may disclose the personal information it holds if necessary for the conclusion of a business transaction (e.g., in the context of a merger, sale of company assets, financing, or acquisition, or in another situation where personal information might be considered in the evaluation of the business). If a business transaction is concluded, you will be informed if the contracting third party continues to hold your information. In no case do these transactions allow the use of personal information for purposes other than those for which you have given your consent.
RISKS RELATED TO TECHNOLOGY USE
Artopex uses technological means to collect, store, use, communicate, and destroy personal information. Appropriate security and cybersecurity measures are implemented at various levels to protect the personal information processed through technological means. However, despite all these measures, the use of technology always represents a risk of a confidentiality incident that could compromise the protection of your information. By entrusting your personal information to Artopex, you acknowledge being aware of the risks arising from the use of technology.
In the event that Artopex becomes aware of an incident compromising the confidentiality of your personal information, and this incident poses a risk that you may suffer serious harm, we will notify you in writing. In such a case, the Access to Information Commission will also be informed.
A confidentiality incident consists of any unauthorized access, use, or disclosure of personal information, as well as the loss of such information or any other breach of the protection of such information.
The website contains hyperlinks to external sites, including Facebook and LinkedIn. The hyperlinks are available for users' convenience. The addition of these hyperlinks on the Artopex website should not be construed as an acknowledgment of responsibility for the risks incurred by using external sites.
We strongly encourage you to familiarize yourself with the privacy policies of the websites you visit.
When you browse the Artopex website, certain information might be stored in the form of cookies. A cookie is a small text file that stores information in your browser, on your computer's hard drive. Artopex uses these cookies for behavioral targeting and retargeting in web advertising campaigns so that third-party providers like Google can display relevant ads tailored to your internet browsing habits. Behavioral targeting and retargeting are marketing tools that identify anonymous visitor behaviors.
No personal information is collected, used, or disclosed during this process. Our service providers do not know your name, phone number, mailing address, email address, or any other information that would allow them to personally identify you.
The personal information you entrust to us continues to belong to you, and you have the right to request access to it, request its correction, or withdraw your consent.
- Right to access: You can request Artopex to confirm the existence of personal information held about you and the right to demand a copy. Reasonable fees may be charged for transcription, reproduction, or transmission of this information.
- Right to correction: If you notice that your personal information held by Artopex is inaccurate, incomplete, or ambiguous, or if its collection, communication, or retention has not been carried out in compliance with the law, you can demand that it be corrected.
- Right to withdraw your consent: You can decide at any time to no longer consent to the storage, use, or disclosure of your personal information by Artopex, subject to legal rules that may limit this right (e.g., minimum retention periods provided by tax laws).
If you have a complaint about the protection of personal information or respect for privacy, send an email to email@example.com and describe the situation. Any complaint is handled promptly and answered within a maximum of 30 business days.
PERSON RESPONSIBLE FOR THE PROTECTION OF PERSONAL INFORMATION
At Artopex, Simon Lapointe, Vice President of Finance, serves as the person responsible for the protection of personal information and ensures compliance with the implementation of the Private Sector Privacy Act.
For the exercise of your rights, filing a complaint, or for any questions or comments regarding the protection of your personal information or its processing by Artopex, you can contact the person responsible using the contact information provided below:
Phone: 450-378-7414 ext. 3033